FAQ
Where is Designation clothing made?
All of our pieces are proudly made in Portugal, ensuring high-quality craftsmanship and ethical production.
Is your clothing ethically produced?
Yes! We are committed to ethical production, ensuring fair wages, responsible manufacturing, and sustainable practices.
What materials do you use?
We prioritize thoughtful materials, selecting fabrics that are durable, comfortable, and responsibly sourced.
Shipping & Delivery
Where do you ship from?
We ship all orders from Portugal.
Which shipping carrier do you use?
We exclusively ship via DHL Express, ensuring fast and secure delivery worldwide.
Do you ship internationally?
Yes, we offer worldwide shipping! Costs and delivery times vary by location and will be calculated at checkout.
How long does shipping take?
- Europe: 1-3 business days
- Rest of the world: 2-5 business days
Customs processing in your country may cause slight delays.
Returns & Exchanges
Can I return my order?
If you wish to return an item, please review our Return Policy for full details.
Are there items that cannot be returned?
Yes, we do not accept returns for:
- Made-to-order pieces
- Jewelry
How do I start a return?
To initiate a return, contact us at designation.official@gmail.com with your order details.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Can I cancel or modify my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. If you need to modify your order, contact us at designation.official@gmail.com as soon as possible.
Product Care
How should I care for my clothing?
To maintain the quality of your pieces:
- Follow the care instructions on the label.
- Wash with similar colors and avoid high heat drying.
- Store properly to maintain shape and longevity.
Still Have Questions?
If you need further assistance, feel free to reach out to us at designation.official@gmail.com.
